Frequently Asked Questions

Find answers to common questions about our used iPads and services

Important Policy Notice

We sell used/second-hand iPads only - no refurbished devices and no warranty provided.

All devices come with a 7-day return policy for your peace of mind. View Return Policy →

General Questions

What is iStore Pro and who are you?

iStore Pro is a trusted online store specializing in quality used iPads. We're a small team (not a big corporation) focused on providing honest deals on pre-owned Apple devices to customers across all 50 states.

Do you sell new or refurbished iPads?

We sell used iPads only - not new or manufacturer-refurbished models. We believe in being completely transparent about our devices being pre-owned.

Are your used iPads reliable?

Yes. While these are used devices, we only sell iPads that pass our basic functionality testing. We're completely honest about any cosmetic wear so you know exactly what you're getting.

Do you ship outside the United States?

No, we currently ship only within the United States to all 50 states. We use UPS Ground for reliable nationwide delivery.

Product Information

What condition are the used iPads in?

We honestly grade every device with clear condition ratings (Good / Fair / Excellent). Each listing includes detailed descriptions and multiple photos showing any cosmetic wear.

Do used iPads have scratches or signs of wear?

Most used devices will have some minor cosmetic marks. We clearly describe and photograph any significant wear so there are no surprises when you receive your device.

Are the screens original Apple displays?

We prefer to sell devices with original Apple displays, but we're always transparent. If a screen has been replaced, we'll clearly note it in the product description.

Do you check battery health on your iPads?

Yes, we check and display the actual battery health percentage for every iPad. This way you know exactly what to expect from the battery performance.

Are your iPads iCloud unlocked and ready to use?

Absolutely. All devices are fully iCloud-unlocked, factory reset, and ready for your Apple ID. We never sell devices with previous owners' accounts or data.

Ordering & Payment

How do I place an order?

Simply browse our selection, choose your preferred iPad, add it to cart, and proceed through our secure checkout process. It's designed to be quick and straightforward.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe's secure payment system. This includes Visa, Mastercard, American Express, and Discover.

Is the checkout process secure?

Yes, completely secure. Stripe handles all payment processing with bank-level encryption. We never see or store your credit card details on our servers.

Will I receive order confirmation?

Yes, you'll receive an immediate email confirmation with your order details after completing checkout. You'll also get shipping confirmation with tracking once your order ships.

Shipping & Delivery

How quickly do you ship orders?

Most orders ship within 1-2 business days. As a small team, we process orders quickly to get your iPad to you as soon as possible.

Which shipping carrier do you use?

We primarily use UPS Ground shipping for reliable delivery across the United States. All shipping includes tracking and insurance.

How long does delivery typically take?

UPS Ground delivery typically takes 3-5 business days depending on your location. Express shipping options are also available at checkout for faster delivery.

Will I receive tracking information?

Yes, we email you tracking information as soon as your order ships. You can track your package directly with UPS using the provided tracking number.

Returns & Support

What is your return policy?

We offer a 14-day return policy from the date of delivery. If you're not satisfied with your iPad, you can return it for a full refund. View complete return policy details.

Do you provide any warranty with used iPads?

No warranty is provided as these are used devices sold as-is. However, we stand behind the quality of our testing and offer the 7-day return policy for your peace of mind.

How do I initiate a return?

Contact our support team at team@istorepro.com with your order number. We'll provide a prepaid return label and guide you through the simple return process.

How long do refunds take to process?

Once we receive and inspect the returned device, refunds are typically processed within 3-5 business days. The timing for the refund to appear in your account depends on your bank or card issuer.

Still Have Questions?

Our small team is here to provide honest answers and help you find the perfect used iPad.

team@istorepro.com

1-800-ISTORE1

Mon-Fri, 9AM-6PM EST