Shipping Policy

Shipping Methods & Delivery Times

Order Processing & Shipping

Order Processing Time

All orders are processed within 1-2 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Process

• Order confirmation email sent immediately after purchase
• Processing notification when your order enters fulfillment
• Shipping confirmation with tracking number once shipped
• Delivery updates via UPS tracking system

Shipping Coverage

We ship to all 50 US states via UPS Ground. Some restrictions may apply for:

• PO Box addresses (require UPS SurePost)
• Military addresses (APO/FPO)
• Remote/rural areas
• Hawaii and Alaska

For these special cases, delivery times may be extended by 2-3 business days.

Order Tracking & Support

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can track your package using:

• UPS Tracking System
• Your account dashboard on our website
• Mobile app (if available)

Shipping Notifications

We provide multiple updates throughout the shipping process:

• Order confirmation email
• Shipping confirmation with tracking
• Out for delivery notification
• Delivery confirmation

Delivery Issues & Solutions

Common Issues

• Delivery Exception: Weather delays, incorrect address, or recipient unavailable
• Lost Package: Contact us after 7 business days past expected delivery
• Damaged Package: Refuse delivery and contact us immediately

What to Do If...

Your package is delayed: Check tracking for updates and allow 2 extra business days

Tracking hasn't updated: Allow 24 hours for tracking information to appear

You'll be unavailable: Use UPS My Choice to redirect or hold your package

International Shipping

Currently, we only ship within the United States. We're working to expand our international shipping options in the future.